I've tried logging in to the site but haven't been successful.

On the log-in screen there are two options. University of Bristol students should click the text saying: "University of Bristol Students log in with your University Credentials". This will take you to the single-sign-on prompt and will use your university details. If it doesn't work, let us know via email on bristolsu@bristol.ac.uk. All non-students need to register as a guest. You can then sign-on using the non-student sign-in.

I haven't received a confirmation email to validate my website registration account.

Please check your spam or junk folder - it could be lurking in there.  If it isn't, please send an email with your first and last name from the email address that you registered with to bristolsu@bristol.ac.uk .

My details aren't recognised on single-sign on.

If you are experiencing problems please contact bristolsu@bristol.ac.uk.

My student ID isn't recognised on single-sign on.

Your student ID is the code of the form 'ab12345' that is given to you as the prefix of your university email

Which email account is Bristol SU using?

For the majority of mailings related to your account we are using your university account; this includes information from the clubs and societies you have joined. For large mailings from the students' union including our fortnightly newsletter we are using your personal email address. You can change this by logging in and changing your contact preferences.

I have several personal email addresses, which one are you using?

The personal email we are using is the personal email address registered on the student system. If you need to check which email we are using or want to change it go here: https://www.bris.ac.uk/studentinfo/

The website says my details do not match. What should I do?

The details the account is looking for are:

• student ID,
• date of birth, and
• your email address. (as above)

I’m trying to purchase club and society membership or tickets but my card keeps getting rejected. What should I do?

This may be due to fraud prevention checks. Please email bristolsu@bristol.ac.uk if this persists.

Where can I purchase tickets or memberships for clubs and societies?

These can be purchased from the individual clubs and societies pages on our website. Visit the Activities section of the website for more details

 

What if my query isn’t answered above?

Email: bristolsu@bristol.ac.uk